Terms
General terms and conditions
Short, readable and without surprises. These are the agreements that apply once we work together.
- Scope
- These terms apply to every offer, assignment and agreement with PYP 0196 B.V., unless we agree otherwise in writing.
- Offer and assignment
- An offer is valid for thirty days. The assignment is established as soon as you confirm the offer in writing or by email.
- What we do
- We carry out the assignment with the care of a skilled agency. The description in the offer determines the scope; work beyond that is agreed separately.
- What we need from you
- Timely access to systems, data and the people who make decisions. If this stalls, the planning shifts accordingly.
- Prices and payment
- Business prices are exclusive of VAT, prices for consumers are inclusive of VAT. Invoices are payable within fourteen days. For projects we invoice in instalments, for retainers monthly in advance.
- Planning and delivery
- Stated deadlines are a best effort, not a strict deadline. You have seven days to review a delivery; after that it is considered approved.
- Changes
- If you want to change the scope, we first record the impact on time and price before continuing to build.
- Ownership of the work
- After full payment you receive the right to use the delivered work. Our own building blocks, methods and documentation remain ours. Third-party licences are subject to their own terms.
- Confidentiality
- We keep your data and plans confidential, even after the assignment ends.
- Liability
- Our liability is limited to the amount invoiced for the assignment in the six months prior to the incident. Consequential damage, lost revenue and data loss are excluded, except in cases of intent or gross negligence.
- Management and support
- Management, monitoring and support only apply when a separate agreement or SLA has been made for them.
- Cancellation
- Retainers and management agreements can be cancelled monthly with a notice period of one month. Work already performed will be invoiced.
- Applicable law
- Our agreements are governed by Dutch law. Disputes will be submitted to the Amsterdam district court.
Last updated: September 2026